Refund Policy

Last updated: 25 June 2026

1. Scope

This Refund Policy applies to purchases of ProfileSave software licenses from profilesave.com via https://profilesave.com. It supplements our Terms of Service. Where mandatory consumer law in your country provides greater rights, those rights apply and are not limited by this policy.

2. Definitions

• License Key — the unique code that activates the Software on your device.
• Activated — your License Key has been successfully validated on our license server when you first activate the Software on a device. Re-validating the same device is not a new activation. Receiving a key or download link alone is not activation.
• Technical Failure — a reproducible defect in the Software that prevents core advertised functionality on a system meeting our published requirements, excluding third-party platform outages, API changes, account suspensions, or user misconfiguration.

3. Unactivated License Key (change of mind)

You may request a full refund if all of the following are true:

• you contact support@profilesave.com within 7 calendar days of purchase;
• your License Key has never been Activated (verified on our license server); and
• you provide your purchase email and order reference.

EU/UK/EEA consumers: If you have a statutory 14-day right of withdrawal that has not been validly waived under applicable law, you may withdraw within 14 days of purchase regardless of the 7-day commercial window above. See our Terms and checkout consent for waiver mechanics.

4. Activated License Key

Once your License Key is Activated, digital delivery is complete. No refund for change of mind, dissatisfaction with features, or third-party platform changes.

EU/UK/EEA: Activation is offered after checkout consent. By activating, you confirm immediate performance of digital content to the extent permitted by law.

5. Technical failure (our fault)

If the Software has a Technical Failure attributable to us within 14 days of your first Activation, contact support. We will, at your choice:

• provide a fix (patch, update, or replacement build) within a reasonable time, or
• issue a full refund to the original payment method or equivalent cryptocurrency amount where card refunds are not possible.

Statutory defect and conformity remedies in your jurisdiction (including EU/UK rights for digital content) apply where required by law and are not limited by the 14-day window above.

6. No refund

We do not refund:

• cryptocurrency sent to the wrong address, wrong amount, or without required payment reference (we may help at our sole discretion if you contact us promptly with proof);
• failure caused by third-party platform changes, account bans, or your violation of platform terms;
• incompatibility with systems outside our published requirements;
• licenses revoked for Terms or Acceptable Use Policy violations.

7. How to request a refund

Email support@profilesave.com with subject Refund Request, your purchase email, order ID, and reason. EU/UK/EEA consumers may also use our withdrawal form. We respond within 5 business days. Approved refunds:

• EU/UK: within 14 days of your withdrawal notice;
• elsewhere: without undue delay;
• Korea (if applicable): within 3 business days where required.

Refunded licenses are revoked on our activation server.

8. Payment disputes

Cryptocurrency payments through our payment processor are blockchain-final — there are no card chargebacks. If we later accept card payments, you agree to contact us before filing a payment dispute; we may provide delivery and activation records to payment processors. Filing a dispute without contacting us may result in license suspension during investigation.